General terms and conditions – Hosting service, Domain name registration/renewal and Website design.
Hosting Service
Freelance Computers reserves the right to refuse service and/or access to its servers and/or services to anyone.
Freelance Computers does not allow any of the following content to be stored on the hosting servers:
1. Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
2. Refusal of service based on content matching either of these two criteria is entirely at the discretion of Freelance Computers.
Freelance Computers reserves the right to move your data to a different hosting server with no previous notice.
Domain name renewal
If a domain name expires, any website that is currently being hosted for this domain name will be removed/suspended regardless of any time remaining on the hosting service. Freelance Computers are not liable to restore your website to its previous state. Please note that if a suspended domain name is reinstated it can take up to 72 hours for this request to be completed and the website back up and running again.
Freelance Computers cannot be held responsible for any downtime in your service and subsequently loss of business due to not being able to receive emails and downtime of the Clients website.
If the Client chooses not to pay the invoice for a domain name renewa andthe domain namet consequently expires, Freelance Computers reserve the right to change the contact details of the domain name so that Freelance Computers have control of the domain name. If the Client does not renew their domain name it could be made available to the public for purchase and Freelance Computers can not be held liable for this.
Hosting service and Domain name transfer
If the Client wishes to move Hosting away from Freelance Computers or transfer a Domain name away from Freelance Computers, a £50.00 + VAT admin charge will be issued. In order to move Hosting away or transfer your domain name away from Freelance Computers any invoices outstanding related to domain name renewals or hosting service(s) are to be settled in full before the transfer takes place
Website design
Freelance Computers reserves the right to remove any website design work carried out that has not been paid for, this includes any updated pages or alterations that have been requested. Freelance Computers are not liable to restore the Clients website to a previous state, a charge will be made for the time it takes to restore the Clients website on a per hour or there part of basis. Freelance Computers hold all rights to the design, layout and code of all website designed unless stated otherwise. Open Source Software is not owned by Freelance Computers or the Client. No unauthorized duplication or distribution is permitted, a copyright statement is embedded into each page designed and must remain in tact.
It is the Client’s responsibility to check with Freelance Computers whether Open Source Software is being used or not. The Client shall not be charged for Open Source Software. If there is a charge for a website using Open Source Software, the Client is paying for the installation time.
Website images
Where images used on the website have been purchased by Freelance Computers on behalf of the Client, these images are strictly for use on the website only. Freelance Computers are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.
Website
Freelance Computers are not required to send a complete copy of your website as part of the website design/hosting package. If you require a complete copy of your website in the form of a complete folder so that you may move your website to a new hosting server a charge will be made for the time it takes to deal with this request on a per hour or there part of basis. Freelance Computers reserve the right to refuse the release of a website if it has not been paid for in full.
Search Engines
Where asked to provide search engine optimisation for the Client, Freelance Computers do not guarantee any specific placement or high ranking on search engines.
Website Disputes
Freelance Computers reserve the right to suspend a website with immediate effect if there is a dispute over the design, layout, code, copyright or payment. Freelance Computers are not liable for loss, damage or corruption to files or information stored on the Hosting servers or individual PCs relating to a Client's website.
Website FTP access
Freelance Computers reserve the right to limit FTP access to the website, FTP access is availble at an additional cost and certain areas of the access can/will be limited to the Client.
Changes and updates to websites
If changes and update to your existing website have been requested and are not paid for by the due date stated on your invoice Freelance Computers reserve the right to remove these changes and updates.
Software
Freelance Computers are not liable for any software installed on your PC that is not legal or licensed, it is the users responsibility to make sure that all software is legal and paid for where licenses are due, any violation against software is at the users risk and not placed upon Freelance Computers, even if Freelance Computers have been requested to install the software on the clients behalf.
Support
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services.
Payment policies
In situations where payments for hosting service(s) or domain name registration/renewals are past the due date Freelance Computers reserves the right to immediately suspend these services.
Liability
Freelance Computers cannot be held responsible for any downtime for anything adverselt affecting the Client's business operation, sales or profitability that might be claimed in a result of a service offered by Freelance Computers.
Your personal details
Please note that whilst your email is primarily used for billing purposes, Freelance Computers reserves the right to email you information about enhancements to our services and product offerings.
We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Freelance Computers may use for the purposes of delivering specific services to you (e.g. customer support).
Cancellation and refunds
Freelance Computers reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Freelance Computers terms of service a refund will not be issued in the event of a cancellation.
Domain name registrations or renewals cannot be refunded.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Freelance Computers harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Freelance Computers, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold.
Customer agrees to defend, indemnify and hold harmless Freelance Computers against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Freelance Computers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Freelance Computers hosting service.
Third party policies
Freelance Computers uses services from third party companies in order to register domain names, renew domain names and to host domain names/websites, the customer must comply with all Terms and conditions/disclaimers of these third party companies, these terms and conditions can be supplied on request.
Disclaimer
Freelance Computers will not be responsible for any damages your business may suffer. Freelance Computers makes no warranties of any kind, expressed or implied for services we provide. Freelance Computers does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Freelance Computers cannot guarantee to be able to replace lost data. Freelance Computers disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Freelance Computers and its employees. Freelance Computers reserves the right to revise its policies at any time without notice.
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