Providing Email Service and I.T support for over 25 years

Android Device

Mailprotector Exchange+ 365 Email Setup

Steps to Add Exchange Account on Samsung S24 – Auto-Setup…

  1. Initial Setup: Open the Samsung Email app, go to Settings, and select Add account.
  2. Choose Account Type: Select Exchange (or Microsoft Exchange ActiveSync)
  3. Credentials: Enter your full email address and password, then select Sign In.
  4. Security Prompt: If a screen appears for remote administration, click OK or Activate.

Manual Setup (If Needed): If auto-setup fails, select Manual setup and enter:

  1. Domain\Username: Enter your full email address.
  2. Password: Your account password.
  3. Exchange Server: outlook.office365.com (for Microsoft 365).
  4. Security type: SSL/TLS.
  5. Finalise: Once configured, tap Sign in and set your preferred sync settings.

Troubleshooting & Tips:

  • Sync Issues: If you face issues, try using the Gmail app instead by adding the account through Settings > Passwords & accounts > Add account > Exchange.
  • Multi-Factor Authentication (MFA): If you use MFA, you may need to approve the sign-in via the Microsoft Authenticator app or a code.
  • Server Name: For personal Microsoft accounts, use eas.outlook.com. For work/business, use outlook.office365.com.
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Windows 11

How to fix Outlook 657rx error in Windows 11

  1. Please see this very helpful video on Youtube that outlines the correct process to correct this error message: YOUTUBE

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Microsoft OneDrive Business

Switch on Auto Camera upload for iPhone

For Microsoft OneDrive 365

  1. Download and install OneDrive App from the App Store (if you do not already have it installed)
  2. Sign into your OneDrive Business account using the details provided by Freelance Computers
  3. Click on the ‘Home‘ button, top left of the screen and choose ‘Photos
  4. At the top of the page you will see it states ‘Camera Upload is turned off‘ simply click on the button that states ‘Turn On
  5. Thats it!
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Mailprotector CloudMail - AppleMac

Microsoft Outlook Email Setup - AppleMac

This guide is assuming that you already have an Outlook profile and are simply adding this account to that profile

  1. Within Outlook on your Mac go into ‘Settings’ then choose ‘Accounts’
  2. At the bottom of the box click on the ‘+’ icon and choose ‘Add Account’
  3. Type in the email address into the box provided
  4. A box will popup asking you to choose the platform, choose ‘IMAP’
  5. Under the IMAP incoming server enter: imap.cloudmail.email ensure you have port 993 and use SSL to connect
  6. Under the SMTP Outgoing server enter: smtp.cloudmail.email change port to 587 and choose fro the dropdown StartTSL
  7. Click Add Account
  8. Mailprotector CloiudMail Mac Setu
  9. Skip the next section and that’s it, all done!
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Windows 10/11

Microsoft Repair Tool

  1. Please download this tool to repair many common issues with Microsoft Software: https://aka.ms/SaRA-FirstScreen
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Apple Mac Mail

Add Mailprotector Exchange+ 365 email account to Mac Mail

If you’re running Mac OS X version 10.10 or later, follow these steps to set up an Exchange email account:

  1. Open Mail, and then do one of the following:
    1. If you’ve never used Mail to set up an email account, the Welcome to Mail page opens. Go to step 2.
    2. If you’ve used Mail to create email accounts, select Mail > Add Account.
  2. Select Exchange > Continue.
  3. Enter the name, email address and password for your Exchange account > Sign In.
  4. Choose the Mac apps you want to use with this account. Available choices are Mail, Contacts, Calendar, Reminders, and Notes.
  5. Click Done.
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Windows 10/11

Scan your PC for Malware/Viruses

  1. Press the Windows Key + R
  2. A pop-up box will appear
  3. Type in ‘mrt’ and click on the OK button
  4. Then click next, this is a built-in tool that will scan your PC for Malware/Viruses
  5. That’s it all done!
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Microsoft Exchange 365

How To Use CloudFilter Daily Digest Report

Each day around 4pm (unless you have changed this setting yourself) you will receive an email from Cloudprotect outlining your previous days blocked email. Please note that this report only shows emails that scored up to 600. To view messages that score above this rating please click on the mailbox icon to view ALL blocked messages.

Cloudprotect Spam Email

Simply click on the ‘Review My Messages‘ button, this will open a page in your browser showing you blocked email with a rating of up to 600, as per the example below…

Cloudfilter

To view ALL message that have been blocked please click on the “Inbox Icon” to the right of the Cloudprotect logo, we have created a short video showing this in action, please click on the “Play” button below to view…

Play

CLOUDPROTECT

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Android Device

Mailprotector Exchange+ 365 Email Setup

Before you begin, first DELETE your existing MSPP email account from your phone by going to SETTINGS, ACCOUNTS, MICROSOFT EXCHANGE ACTIVE SYNC. Select your MSPP account and click the menu button, and click REMOVE ACCOUNT.

Now proceed with the below steps to add the account with the New Settings.

  • Tap SETTINGS
  • Tap ACCOUNTS
  • Tap ADD ACCOUNT
  • Tap EXCHANGE
  • Tap EMAIL
  • Enter your EMAIL ADDRESS and your EMAIL PASSWORD
  • Tap MICROSOFT EXCHANGE ACTIVE SYNC
    Android will try to retrieve your server settings.
  • Click OK if SETUP COULD NOT CONNECT TO SERVER
  • Change DOMAIN/USERNAME
    Enter your full email address
    If the Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.
  • Change EXCHANGE SERVER
  • Enter in: OUTLOOK.OFFICE365.COM
  • Click OK on ACTIVATION TERMS
    Android will try again to retrieve your server settings.
  • Click OK on REMOTE SECURITY ADMINISTRATION
  • Select your ACCOUNT OPTIONS
  • Click NEXT
  • Name your account.
  • Click DONE

Your ANDROID device is now setup to receive email from O365.

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Apple iPhone

How to set an email signiture on your iPhone/iPad

  1. Launch Settings from your Home screen.
  2. Tap Mail
  3. Scroll down to bottom and Tap Signature
  4. You will now see your current email signiture for each account you have on your device, simply change this to what you want
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